Returns Policy

Right of withdrawal

You have the right to withdraw from this contract within 14 calendar days without justification.

The term that is contemplated for the exercise is 14 calendar days from the receipt of the product and, in the case of contracting services, from the day following to the completion of the order.

In order to exercise the right of withdrawal, you must notify MERKASOL, ENERGÍAS RENOVABLES, SECURIWEB SLU, CALLE PARSI 6, Nº 50, 41016 - SEVILLA of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by mail Mail, fax, or e-mail.] You may use the form of withdrawal form below, although its use is not mandatory.

Form of withdrawal form

- For the attention of MERKASOL ENERGIAS RENOVABLES, SECURIWEB S.L.U., CALLE PARSI 6, Nº 50, 41016 - SEVILLA, telephone 955452211, contacto@merkasol.com:

- I hereby inform you (*) that I give up my / we give up our (*) contract of sale of the following good / service of the following service (*)

- Order the / received the (*)

- Name of consumer and user or of consumers and users

- Domicile of the consumer and user or of consumers and users

- Signature of the consumer and user or consumers and users (only if this form is presented on paper)

- Date

(*) Delete as appropriate.

 In order to comply with the withdrawal period, it is sufficient that the communication regarding the exercise by him of this right be sent before the corresponding term expires.

Consequences of withdrawal

In case of withdrawal on your part, we will refund all payments received from you, including delivery charges (with the exception of the additional costs resulting from the choice of a delivery method different from the less expensive mode of delivery We offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to desist from this contract. We will proceed to make such refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, will not incur any expenses as a result of the refund. We may retain the refund until you have received the goods, or until you have submitted proof of the return of the goods, depending on which condition is met first.

You must return or deliver the goods directly to us or to the address indicated above without undue delay and in any case no later than 14 calendar days from the date you inform us of your decision to withdraw from the contract. The deadline will be considered fulfilled if the property is returned before the deadline has expired. You must assume the direct cost of returning the goods.

The merchandise must be delivered in our premises in perfect condition both the product and the packaging, without being opened or unsealed since if they are not considered goods in use by the customer and will suffer a devaluation according to the state in which they have been received and Our technicians have evaluated.

You will only be responsible for the decrease in value of the goods resulting from manipulation other than that necessary to establish the nature, characteristics and operation of the goods.